Return Policy

RETURNS AND REFUNDS

At Nail Wish, we're committed to delivering innovative, high-quality nail products. If you encounter issues with Gel Nail Wraps, we're here to assist you seamlessly.

Assistance with Application Challenges
We recognize that Gel Nail Wraps are fairly new nail technology and mastering their application may require a bit of practice. If you are experiencing difficulties such as early lifting or stiffness with your stickers, we encourage you to reach out to us at info@nailwish.com. Our dedicated customer service team is here to help.

Upon contacting us, we will guide you through a series of questions designed to pinpoint the root cause of any issues you are facing. More often than not, we find that proper nail preparation and application techniques can significantly improve your experience. Our goal is to ensure you get the most out of your Gel Nail Wraps, and we are committed to assisting you every step of the way.

Defective or Damaged Products

In rare cases of receiving genuinely defective or damaged Gel Nail Wraps, rest assured that we will promptly address the issue. We take photos of all orders before shipping and damages to external Your satisfaction is our priority. Contact us, and we'll swiftly arrange a replacement or refund for affected products. We stand by our product quality and strive to meet our high standards.

Returns
Our policy lasts 7 days. If more than 7 days have gone by since receipt of goods, unfortunately we can’t guarantee you a refund or exchange.

Please choose carefully as we do not accept change of mind returns or exchanges. 

All purchases are final, if you'd like to cancel your order, there will be a 12% processing fee. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Aftercare and application policy

Please note that we do not refund or replace items that have already been opened and/or used.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nailwish.com

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nailwish.com

Shipping
To return your product, email info@nailwish.com for address details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

WELCOME TO NAIL WISH, MEET OUR FOUNDER

Excited to introducing the founder of Nail Wish, Taz.

I created Nail Wish in 2022 after using nail wraps myself for over two years with a lot of trial and error. We are a small business located in Melbourne, Victoria.

Unable to find a homegrown nail kit that was affordable, high-quality, non-toxic and cruelty-free, we took matters into our own hands and brought Nail Wish to life.

Our vision was simple, so the company was developed with a desire to continue to help busy individuals to have flawless nails without the time constraints trying to make it to a salon every few weeks.

ABOUT OUR PRODUCTS

Ever spent money on a manicure or some amazing nail art only to have it chip within a few hours or then that ugly grow out? Or spent an hour doing a home manicure and then pick up your phone and it's ruined! Or do you have a busy life and struggle to get to a salon?

We've experienced all of these, which is why we set up Nail Wish!

Use our amazing Semicured UV Gel Nail Wraps with no drying time and a no fuss application that allows you to feel fabulous with hardly any effort. We wanted a tough finish that would keep up with your fast pace of life! Plus, we wanted you to look as if you had been to the salon..... but without the cost or having to fit in a visit.

When you buy from Nail Wish you can be assured of getting fast, fun and fabulous salon quality nails, with none of the drawbacks!

We hope you love our products as much as we do!

From The Nail Wish Team XXOO